Sleep Relief: Some Apnea Patients Face Challenges Seeking Replacement Devices During Recall


After a massive recall cost millions of sleep apnea sufferers worldwide sleepless nights, some users say the company behind the recall, Philips Respironics, didn’t keep its promises. said.

Philips Respironics last year announced a voluntary recall of some of the most common physician-prescribed sleep aids (several different CPAP, Bi-PAP and ventilator devices) for apnea patients. inhaled by the user.

The Food and Drug Administration warned that the foam could be toxic or carcinogenic.

The news came as a surprise to North Texas’ Jackie Wright.

“I’ve been using CPAP machines for at least 15 years,” says Wright. “The machine has helped me a lot.”

However, Wright said he only stumbled upon the recalls and risks within the device after an unexpected doctor visit.

“I was at the doctors and they said, ‘Oh, your machine is being recalled.’ And I said, ‘I didn’t know anything about that.'”

Given the scale of the recall, which affected more than 15 million devices, Philips Respironics said it could take up to a year to repair or replace all devices.

With this announcement, patients like Wright are faced with the wrong choice. Either use a high-risk device, or risk not waking up at all due to apnea disturbances.

After waiting a year, Wright received even worse news.

“now [Philips Respironics] “Sorry, I’m too old. …You’re only eligible for $50.”

Wright’s System One CPAP device was on the original recall list, but Philips says the older device is “out of warranty and past its useful life.”

The company offers two options for these patients. Either return the old machine and he pays a $50 check or get a new prescription from the doctor to get the new model.

Philips Respironics told NBC 5 Responds, “One of the more complex aspects of the recall was creating repair options for older devices such as the System One.”

There are no repair options as the device is obsolete.

After NBC 5 Responds contacted Philips about Wright’s situation, she was able to get a new prescription and her replacement request was processed quickly.

Wright now has a new CPAP device and hopes what happened to her will become part of the company’s new pattern.

“They have to manage everyone’s machines,” Wright said.

Philips Respironics said it plans to repair or replace the majority of recall-affected devices by the end of the year.

For information on how to register your device with Philips Respironics, see click here.

Below is a complete list of affected Philips Respironics machines. According to FDA:

CPAP and BiPAP devices

device type Model name and model number (all serial numbers)
Continuous ventilator, minimal ventilatory support, institutional use E30 (Emergency Use Permit)
Continuous ventilator, non-life support DreamStation ASV, DreamStation ST – AVAPS, SystemOne ASV4, C Series ASV, C Series S/T and AVAPS, OmniLab Advanced+
non-continuous ventilator SystemOne (Q series), DreamStation, DreamStation Go, Dorma 400, Dorma 500, REMstar SE Auto


device type Model name and model number (all serial numbers)
continuous ventilator Trilogy 100, Trilogy 200, Garvin Plus, Aerith, Lifevent
Continuous ventilator, minimal ventilatory support, institutional use A-Series BiPAP Hybrid A30 (not available in the US), A-Series BiPAP V30 Auto
Continuous ventilator, non-life support A-series BiPAP A40, A-series BiPAP A30

Do you have consumer complaints? Call 1-844-NBC-RESP or Click here to let us knowwe will help you.


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Written by Natalia Chi

Chicago Popular; Chicago breaking news, weather and live video. Covering local politics, health, traffic and sports for Chicago, the suburbs and northwest Indiana.

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